Ce que disent nos clients
Très bien
Note globale sur 9 973 évaluations
Amabilité 9.3 de 10
Propreté 9.1 de 10
Réception 9.2 de 10
Lounge et bar 8.9 de 10
Emplacement 8.8 de 10
Chambre 8.4 de 10
Salle de bains 8.4 de 10
Wi-Fi gratuit 9 de 10
Rapport qualité/prix 8.4 de 10
Petit-déjeuner 8.3 de 10
Very kind staff, an amazing view from the 9th floor (especially regarding the fireworks) an awesome variety of breakfast even for vegetarians or vegans - there’s nothing to complain about!
Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request. After by mail they said that I should sent reservation number (when it was already in the mail). Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing. Lack of profesionalism.
The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection. I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less.
Alles Positiv 👍
150 EUR for one night + 20 EUR parking ticket If no space, you just paid 20 EUR for NOTHING
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
Excellent service in general, very friendly staff. Very good breakfast! Not so happy though about having to wait in the middle of my check in, due to another guest being vocal about some problem and the person checking me in left to help her colleague. She should have finalised my check-in first, then helped her colleague, but I guess she got stressed/annoyed by the other guest, so … Also, the very large and obvious spiderweb between a ceiling lamp and the wall didn’t help the impression of cleanliness. In general, the hotel felt a bit lacking in being cleaned well. Regarding my choice to “not recommend” this hotel is not due to the hotel at all. I would recommend it, but I would warn about Steindamm and not to go further than the police station, due to all addicts, junkies, drunks and a lot of shady people on the lower part of the street. It’s not a street you want to be at walking in the evening when it’s dark outside. Apart from that, the location is nice with the park area outside. If you take a taxi to and from the hotel and don’t plan to leave it, then no problem.
Staff very friendly, good location, rooms small but functonal and clean.
Alles prima!
Hotel is good. But it is expected to keep some kettle to heat the drinking water and water bottles in the room. That is minimum requirement to provide.
Location great, very clean, stylish, modern, what I would expect from a Motel1 property. I was asked at checkin if I needed the room serviced during my 2 night stay, and I said no. I was then told to ask them if I need anything. I was given a bottle of still water on the first night, and I assumed that I would be allowed one for the second night. I asked the next day but the same receptionist told me "you only get one" after previously having said to ask at reception if I need anything. I also think it would have been a nice gesture to allow me the water seeing as I did decline the offer of room service and thus allowing the staff more time to do other things. On the other hand when I asked if I could buy a coffee the breakfast attendant told me I could just grab one for free, which was appreciated. So it just felt a bit inconsistent around little things like this. Additionally, a small chiller for drinks in the room would have been nice.
Friendly Staff, nice breakfast, clean room!
Alles i. O.!!!
I always try to book Motel One where available as it provides a consistently good experience. I know exactly what I get and have not once been disappointed (I have been at Motel One in Brussels, Manchester, Vienna, and most branches in Berlin).
Metro line 1, which takes you right to the center of town and also to the Elbphilharmonie is right in front of the hotel. The Alster is a 10 minutes walk away as is the transportation hub "Berliner Tor", so location is excellent to get around the city. The area itself is not particularly nice even though I did nor feel unsafe. Personnel at the front desk is exceptionally friendly and helpful. For the rest it is a no frills anonymous hotel but you have everything you really need at a very affordable price. Ideal for a short stay.
Everything was clean. Everybody was friendly. It was fine. Especially the bar guys in the evening are amazing. Also reception was very friendly and wanted to help. Some seem to be a little bit confused and couldn´t book the room correctly. But her colleague was able to help. The room is very small but ok. Some normal standard, especially in this price range, was missing. - Mini bar/cooler - Glasses - Cups for coffee - Watermaker - the paper cups in the bathroom are not nice for this level of hotel - wardrobe to put clothes properly, it is a mess when you stay for 5 days
Nice room on high floor as requested, thank you. But this Motel One is looking a bit tired and needs a refresh. No safe in the room, not even a folding stand to open a suitcase on. Didn't feel like great value for money compared to Dresden Z or Leipzig N.
Bon accueil et bonnes prestations en général. Le nettoyage des tables du petit-déjeuner est à améliorer. La carte du Snack mériterait d'être complétée, elle est un peu courte.
Great location, clean and friendly service
Cleanliness, pleasant environment, facilities
Everything ran very smoothly from check in to check out. The staff were very friendly and helpful especially when I left my backpack in the lobby on departure and only realised this on my way to the airport. I returned to the hotel to find that my backpack had been placed safely in a room behind the reception area.
Nice, clean hotel in convenient location. Friendly staff. Room was very basic, I missed a kettle. Overall good for short stays.
This hotel is very centrally located near the metro and the main station. The lobby is very clean and well maintained. Although the rooms are small, but they are adequate and have sufficient equipment for a short overnight stay. The bar and reception are staffed non-stop. The prices in this class are appropriate for the quality. Unfortunately there is no safe in the room. I will be prefer more snacks on offer in hotel bar. The luggage storage ist plus. Very kindly staff, especially very helpful receptionist Martin. Anyway I will recommend this hotel.
We have rarely received such a friendly welcome in a hotel and were able to check in and move into our room shortly after 12 noon, which was great. The hotel makes a very good impression overall. The room was small but nice, had everything it needed and was very clean and quiet. The bathroom was also clean and odourless. The bed was very comfortable, we slept really well. We would come back again.
Très bien
Pour la première fois j’ai été déçu de cet hôtel. Le check-in a été très long. La chambre n’a pas été faite.
hôtel fonctionnel, bar et petit déjeuner agréable; Manque un numéro de téléphone en cas de problème
toujours tres agreable, super literie, personnel a l ecoute . chambre suffisante pour un couple. le point faible reste le petit dejeuner. souvent pas assez de place et depuis peu, plus de plats chauds comme oeuf brouilles et lard qui sont les bases des petits dejeuners en allemagne. je reste fidele a motel one , quand il y a possibilite de reserver…
Bon accueil, chambres très confortables et calme. Petit déjeuner diversifié . Bémol : la gestion du flux des gens au petit-déjeuner.
Hôtel bien situé et rapidement accessible en centre ville avec le métro Même si notre séjour s’est bien passé, cela reste un hôtel de chaîne avec un gros volume de chambres et de clients
Les chambres sont confortables et calmes, la literie très bonne, le petit déjeuner excellent (parmi tous les hôtels que nous avons fréquenté, c'est le préféré de notre fils de 7 ans qui a eu un très bon accueil des hôtesses du Motel One). Un point négatif: le système d'aération de la salle de bains ne semblait pas fonctionner, et la vapeur s'accumulait lors des douches.
l'organisation du petit déjeuner est un peu chaotique et limite. Il faut faire la queue et attendre une place pour pouvoir prendre son petit déjeuner alors que je suis tenue par le temps car je dois aller travailler. C'est moyen.
Très très bien!
Très bon accueil, personnel attentif.
Le lobby et la terrasse jardin sont très agréables. Le personnel est fort sympathique et professionnel. Les chambres sont un peu petites et on regrette qu’il n’y ait pas de mini bar et/ou café bouilloire dans les chambres.
Tolles Hotel, nettes Personal. Alles sauber
un séjour très plaisant et agréable
Galerie
Tout d’un seul coup d’œil
Situation
Hambourg, ma perle
Dans notre hôtel design, situé dans le quartier branché St. Georg, tout tourne autour du lac Alster tout proche. L’Alster intérieur et extérieur ne sont pas seulement un lieu de loisirs et de détente pour les plaisanciers, les canoéistes et les rameurs. Les parcs et les villas art nouveau des alentours invitent également à flâner et à se reposer. À la réception, vous découvrirez tout d’abord le visage de la ville en hiver. La photo d’une fête populaire sur l’Alster gelé témoigne du grand froid qu’il peut faire à Hambourg. Des lamelles en noyer au-dessus du bar imitent les légères vagues de l’Alster et des accessoires tels que des voiliers, des lampes en forme de lanternes et des bonnets de marins viennent compléter le concept design marin de notre hôtel.
Au Motel One Hambourg-Alster, vous séjournerez dans l’un des quartiers les plus résidentiels de la ville. Les cafés de rue chics, les boutiques et bien évidemment les rives de l’affluent de l’Elbe invitent à se promener en toute tranquillité.
Grâce à sa situation centrale, l’hôtel vous ouvrira la voie vers toutes les attractions de la ville. En seulement quelques minutes de marche, vous arriverez dans l’une des principales rues commerçantes de la ville, la Mönckebergstraße. Les stations de métro (U-Bahn) et de train (S-Bahn) Berliner Tor ainsi que la station de métro Lohmühlenstraße, situées directement devant l’hôtel, vous permettront d’accéder aux transports publics. À votre arrivée et à votre départ, vous apprécierez de savoir que la gare centrale (Hauptbahnhof) n’est qu’à quelques centaines de mètres de l’hôtel.
Séjournez dans notre hôtel design au bord de l’Alster et vous comprendrez la signification de la chanson de Lotto King Karl : « Hambourg, ma perle, merveilleuse ville. »
