What our guests say
Very good
Overall rating from 9,866 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.8 of 10
Room 8.5 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
We booked 4 rooms. Severe cleaning issues!!!! On check in, in one room there was fals eyelashes glued to the table beside the bed. Disgusting! We asked the front desk to send cleaning. They didn't ! In the evening we cleaned it ourselves!!!! The day before our checkout didn't cleaned our rooms, when we asked why, the front desk said they didn't have the time today. What??? We stayed for 5 nights,cleaning didn't changed our sheets once!!! In one room we ran out of soap, had to ask twice for a new bottle. One elevator was out of service through our whole stay. Breakfast is good but nowhere to seat... An 81 years old woman does'nt need to climb the second floor for breakfast, or to seat near the front door where it's freezing whenever it opens. We are in vienna 4-5 times a year, most probably won't come again to your hotel.
Alles top
Great location close to all historical site..restaurants across the street .very central. Rooms clean.
It was ok
A good hotel in a an excellent location to explore Vienna. On the positive side and besides the location, we should note the breakfast with good selection of biological products. On the negative side we point the small rooms and the absence of mini bar/fridge (not needed in our case although some visitors may need it). The staff was friendly and helpful, the common areas of the hotel are clean and beautiful.
Bathroom could have more/better amenities
Very convenient to all old town tourist sights. Friendly service staff, great bartender! Note: no amenities in room other than hair dryer - worked out for us but note no refrigerator or coffee/tea in room.
Very clean, comfortable, modern rooms. Excellent customer service in all areas- reception and at the bar.
Great central location. Hotel is clean, warm and convenient.
Overall great. Service was not the usual kindness in the bar area.
Very central hotel. Very clean and breakfast was good.
I had a few issues with this Motel One. First they lost my reservation and had me in panic mode. I tried calling and no one would pick up the phone. They finally responded to my email. I got to the hotel and they indicated my room was not ready and they wanted to give me a better room as I would be there for a week. I went away for a few hours and when I got back I did not get a better room and in fact I am not sure I got the room I requested in the first place. Also it would be nice to have an area where guests could use a kettle. I am recommending this hotel as long as you know what you’re getting, don’t expect a lot and the location is great.
We had a perfect stay again at the Motel One Staatsoper Vienna: great rooms with perfect sleep comfort, excellent and very friendly staff. Thank you for a beautiful stay and we are look forward to coming back.
that surprise me was the reaction from the receptionist to block my door key in order to go done to ask a new one! when i ask why they said that i have 2 persons in one of the rooms i booked! really i was stuck , for me there reaction to block the key wasn't the correct one! was so easy to find a different way! email , call my mobile! Any how was there mistake as i rent two rooms one for me and my wife and the other for my son who was a long! sure if he was with another person i will be informing the hotel! No reason for me to react like a person who will Exploitation the hotel. Any how is finish and i understand that they have to do there job with there way and i accept is even i disagree! Be sure that i will continue stay at your nice hotel. Wish you Merry Christmas and all the best for 2025.
Aircondition does not work, very bad climate for open window it was too loud outside
Toiletries and drinking glasses
Great location!, avoid room 082 at mezzanine the bed is horrible!! I did not sleep one single nite!!! The breakfast is the same at these hotels, fresh and good, only problem the hotel has many many rooms and the breakfast food area is small and cramped, also the sitting is a little cramped or you can sit anywhere else but not very convenient.
Lovely and convenient hotel
I think small things are important for the hotel experience. Motel one didn’t give water for each day we stay, they said that they only give a wellcome water. Also they didn’t give any single-use slippers, we don’t know their rule, so we have to use our shoes in every part of the room. Because of these, our stay in motel one was a little bit disappointing.
Very comfortable and clean. Staff were very helpful and cordial.
We stayed for a week. Our purpose was to visit Vienna. The location was perfect. The price for the room was very good. As expected the room was small, high quality, clean, with limited amenities, and if that is what you’re expecting, your stay will be very good.
mein absolutes Lieblings Motel-One
Lovely hotel rooms basic but clean beds comfortable too. Location was perfect which is why I chose this hotel as I am a wheelchair user. Had a problem getting served in the bar it was busy so we waited at least 30 minutes but then saw other people go up to the bar & were served so we thought that must be what you supposed to do. My husband went up to the bar only to be quite firmly told by Alfredo to SIT DOWN AND WAIT! So he did another 15 minutes until the gentleman working on his laptop next to us got up asked for a coke which the waitress promptly took over to him. This did not sit well with me so I got up and asked could we have 2 latte’s to which Alfredo then proceeded to shout at me! We should have walked out but we didn’t want to go anywhere else as I was feeling tired. Eventually the lattes appeared & when I went to pay Alfredo said sorry it was busy!! We accepted his apology but didn’t go in the bar again during our stay! Honestly we can accept when there is a busy period but to be spoken to so rudely is unacceptable.
Central, warm, cozy. A perfect place to enjoy all the delights of Vienna
Great location was reason for choosing. Breakfast - somehow too simple Lounge & Bar- slow, no smile and the drinks measured exactly to milliliter - that is where a bar wins or fails.. yours failed.
Excellent location and cleanliness Could do with a kettle in the room Awful noisy early in the morning each morning with banging and slamming of doors I presume workers who don’t care the guests are sleep sleeping at 6 am!!! Reception employees extremely nice and helpful
Everything great; Fantastic location. One point to consider: Mattress was way too soft. Felt like sleeping like a half open swiss army knife. Hope it was just in our room.
Really good location. Comfy bed. The rooms are basic but clean. Would have liked to have tea/coffee/water in the room.
Great staff , good breakfast. Decent rooms
Great staff. Smart hotel. Good breakfast but seating chaotic when busy. Clean comfortable rooms and ideally located near the Opera House. Thank you.
It is the first time I have used a Motel one and I will definitely use them again, the staff were really friendly, the hotel was very clean and well kept which is a credit to the company.
The location is outstanding, the hotel itself and the room was great and super clean, with very nice xmas decoration. The reciptionist were really nice, however, the lady in the bar was really rude - we wanted to drink something to celebrate my boyfriend’s birthday but she was so unkind we decided to go somewhere else. The breakfast was ok but I would have expected some egg dish, sausage or something, it was a bit plain.
Staff super friendly, supportive and welcoming! House is kept very well and offers all essential services!
No air conditioning working in the room
Great hotel, clean, well kept, good service, great location. Breakfast was good and fresh but a poor value at 16EUR for fruit, pastries and coldcuts.
We loved staying at the Motel One at Karlsplatz. We had a clean room and it was quiet. The breakfast was delicious and plentiful. I will recommend this hotel to anyone I know visiting Vienna.
Clean hotel in a perfect location
This is my to go hotel in Vienna. It is clean, comfortable and conveniently located.
Great location, friendly staff, rooms need update soon, look tired.
Best hotel in Vienna.
Everything was great , just the bed was not comfortable. I were in few Motel ones in different countries and the bed was better than yours.
This Hotel is my reference one when in Vienna. Also this time it confirmed the quality for cleaning, staff kindness. Its central location is strateig both for work (the U1 and U4 are 5 min walking) and turism:5 min from the Stadtoper! Thanks and see you next time.
The only great thing is the location
Overall experience was good. Only the bed was to weak.
All over good, good service, polite staff, clean.
Overall the experience was good but the heating was not working efficiently in my room. I had to leave it on all the time just to keep the room warm which is obviously not great for the environment.
I was very pleased with every aspect of the property and staff. My room was very comfortable and on good condition. It was extremely quiet. I never heard any sounds from outside. I will definitely book again with Motel One when possible.
Alles top!
Great stay and friendly staff!
1. There was a lot of dust on the bamboo cage chandelier above. I accidentally bumped my head and a bunch of dust fell off. 2. I am very dissatisfied. I was only given a glass bottle of water when I stayed for two consecutive nights. I took the glass bottle and hoped that the service staff would refill it for me, but they actually had to charge me money. This is really unacceptable. 3. The Wifi signal is very poor. The signal is sometimes there and sometimes not. Even a message cannot be sent. 4. The water pressure in the bathroom is a little low 5. The friendly attitude of the counter staff is worthy of recognition
Gallery
Everything you need at a glance
Meetings at Motel One
Book a conference room for your meeting in a glamorous setting at the Motel One Vienna-Staatsoper.
We provide the following:
- LG display, can be used as a projector
- TV
- Radio
- Data transmission
- Barco ClickShare
- Coffee machine
For a pleasant working atmosphere, we also offer a flat rate for stationery and refreshments, which includes a writing pad and pen, mineral water, various speciality coffee and tea drinks and pastries. You can also order all One Lounge specialities à la carte (with a number of participants up to 10 people) as well as additional coffee breaks.
For bookings or more info: meetingrooms.wien-staatsoper@motel-one.com
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – topped of with detours for mountain lovers, foodies and culture vultures.
Viennese waltzes, modernity and design
Plié, arabesque, etude – welcome to the glamorous world of ballet and opera! Our cosy Motel One Vienna - Staatsoper is housed in a charming old listed building, featuring original stone floors, oak parquet and ornamental plasterwork. A unique design medley is created from a mix of cute ballerina chairs by Henryot and contemporary tutu lamps by Arturo Alvarez. In our One Lounge, you can watch selections from ballets and concerts, and feel almost as though you're already in the front row of the Staatsoper. The compact Outdoor Lounge, a tempting spot for an al fresco breakfast or Viennese coffee, has just as much style and class.
This affordable Design Hotel is located in Vienna’s 1st district, and thus in the heart of downtown, close to the magnificent home of the Staatsoper as well as the popular Naschmarkt, and just a short stroll from the Hofburg and Stephansdom. Other must-sees are quickly reached from the Karlsplatz underground station.
An unparalleled way to experience the delights of the Austrian capital, and a sophisticated atmosphere in which to enjoy your stay.
