What our guests say
Very good
Overall rating from 228 ratings
Friendliness 9.1 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 8.7 of 10
Location 9.5 of 10
Room 8.6 of 10
Bathroom 8.3 of 10
Free WiFi 9 of 10
Value for money 8.6 of 10
Breakfast service 8.2 of 10
Originally I was booked into another hotel but switched due to construction - and was glad I did. This new Motel One is adjacent to a great shopping street with lots of independent vintage and antique stores, cafes, wine bar next door, and barely 5 mins walk to two tram stops. Also 5 mins walk to the river where we saw the fabulous New Years Eve fireworks. Same distance to Groenplaats, yet nice and quiet. The room itself was lovely, small but this was clearly stated on the website, and the floor to ceiling windows made it feel much bigger. There was a clever shelving/storage unit that I have not seen at other Motel Ones which I found very practical, bathroom on the small side but perfectly ok. Great breakfast (fresh honeycomb!) and lovely accommodating staff. I liked it so much I extended my trip by a day.
Very modern, with very nice people reception.
It’s clean and friendly hotel employees
all was good. the only issue - i think - a/c didn’t work. so for refreshing i used windows. but it was quit loud. would be great if a/c works
Alles was goed!
As the hotel was brand new, everything was in good shape. Personal at the reception was very nice and helpful. The men at the bar need some more practice, that was a bit chaotic. I do miss some scrambled eggs at breakfast but apart from that it was fine.
Location and excellent customer service. The hotel is conveniently located in the heart of the Antwerp. Very safe and accessible to public transportation. You can stroll and enjoy charming vintage shops, cafes and nearby tourist attractions. The hotel is chic with many unique and beautiful art furniture. The staff is welcoming and always ready to assist. One of the things I looked forward to was breakfast. The hotel's breakfast features a full selection of items including perfectly boiled eggs, fresh and warm croissants, crusty breads, delicious pastries, as well as different kinds of beverage such as juices, coffee, hot chocolate, dairy and dairy-free milk alternatives--great for people with allergies. The smell of the warm bread and coffee as we went down the dining area gave me a sense of home. Also worth mentioning is the customer service in the dining area, particularly Kristina Peralta who is very friendly and attentive. Kristina greeted us and other guests with a smile and always checked in to fulfill our requests or address any concerns. Definitely will recommend this hotel and will stay here again.
Great location and good value for the money
Good service and great rooms, nothing to complain
I had a very nice stay, the price is attractive regarding the standing of the hotel and its localization, ideally situated at the heart of Antwerp. It would have been great to have a kettle in the room but no mandatory. Regarding breakfast, I wished that regarding the price, there would be more "warm options" : scrambled eggs, bacon, beans... People are the bar were nice but they forgot my order, I had to ask for it again.
Room climate was definitely not OK at all for this new hotel. It was far too hot (much more than 20 degrees). It was not possible to cool temperature by the room panel. Opening the windows helped a little bit but this caused lots of noise from traffic and people outside during the night. Bathroom is very small, especially toilet.
The overal hotel is fine. The main issue was with the bad, as on booking.com it allows to chose the bed size and I took a king size, but eventually got a queen size or even smaller. Also the matrace was too soft on sides so when you lay close to the side, you roll down. Towels and blankets contained lot of dust/micro textile pieces. They have to be shaken out after washing.
Nice hotel if the management improves it based on the reviewer comments. The hotel room was really clean, and everything was brand new. The staff was nice and accountable, the location was perfect, and the breakfast was worth trying. The room doesn't seem to be soundproof. The voice of the other room could be clearly heard. Even when the upper room used the toilet's flash tank, the sound of water flowing through the pipes was as close as if we were using it ourselves. The amenities were insufficient, for example, there was no kettle in the room or a phone to call reception.
Very nice
Friendly and helpfull staff, Nice and clean, very nice beds.
everything was perfect: clean and quiet rooms with very comfortable beds. friendly staff, cozy bar. everything was only a short walk away. wish we could have stayed longer, will come back often.
can only highly recommand this hotel 😀 would book again … Rgds Myriam
Absoltely fantastic. The room the breakfast every things!
Nice and modern: room was quite small, especially the bathroom.
Excellent hotel. The only thing to point out is that the rooms could be a bit bigger. The staff, from reception to the cleaners, are super friendly. I loved it and highly recommend it for those who want to stay near the Christmas markets. Fabulous garage at the hotel.
Alles super.tolles Hotel!!!
- unkind personal at check inn and check out (same person). Couldnt handle feedback (it was all our problem) - bad signing from car park to lounge/check in - only a light and outlet on one side of the bed - strange place for the bathroom light switch (especially at night)
Perfect